Nordstrom

Be careful of someone at customer service named Laura. She is awful. I tried to return something tonight, and she gave me a difficult time, which is against Nordstrom philosophy. I never had any return issues at this Nords for many years I’ve been going to the store. Worst service in the customer service department. Low class Laura with her eyes rolling at her best. Getting some training could help you progress a bit. Update 12/26/25: This is my opinion from my experiences during the past several years at this particular store: be careful of some Japanese staff in the beauty department who seem bias and only cater to Japanese tourists. I'm sure Nordstrom does not stand for something like this. Nordstrom seems to becoming like the Neiman Marcus store located in the same mall where no local residents really go to because of snooty attitude towards them, except if they are Japanese tourists. Nordstrom Honolulu please wake up to this issue. I'm sure you will not stand for something that ridiculous and prejudice.

Friendly and helpful staff - she suggested options on how to find the jeans I was looking for. They don’t have a wide selection like the mainland which was disappointing since I was hoping to buy a lot during the yearly sale but left with nothing.

Love The Shopping

It is very easy to purchase gifts for Christmas here. The store offers beautiful Christmas trees and a tasteful interior design. The staff are friendly and welcoming, making the entire experience feel like a five-star shopping visit.

Charlie at the BOSS clothing section provided an excellent shopping experience. He was enthusiastic, friendly, and easy to talk to without being pushy. His product knowledge was impressive, and the return and exchange process was smooth and hassle-free. Overall, a very professional and pleasant experience.

I could not for the life of me understand what the point of this store was. It seemed like a Macy's, just less cluttered and more elegant with higher prices. That was when they first opened up shop. Fast forward a few and I found myself with 8 hours to kill before a flight home. What better place to spend it at than Ala Moana? A friend absolutely loves this store. I took a chance and went in again, took my time and really browsed around. It was like night and day. I found really nice shirts, some cheap, some medium priced, with very nice designs and quality. I even found some nice shoes and I am NOT a shoe shopper. The service was excellent. I had about 6 associates ask me if I needed assistance. And I like that they bring your purchase around the counter to you instead of over it.

I received 10/10 service from Blue! I wanted to buy a dress but I could see a small string in between the linen on the front side. Not super visible but it was there & so she called for the seamstress/whoever handles that to come take a look. The first lady who looked said "its not even visible from the front, it's so small so it doesn't matter." I mentioned that it was slightly visible & that this was going to be my graduation dress but she slightly dismissed my feelings. I ended up just saying "ok you're right, it's not that visible." Blue asked me if I wanted a 2nd opinion bc she overheard this & I said "that's ok." She told me she was going to call another seamstress anyways bc "a 2nd opinion doesn't hurt & this is important to you." The 2nd seamstress ended up taking the string out no problem. I really appreciated Blue for doing this. I then was checked out by another girl named Sarah at the counter who was super friendly, funny, & helpful. They bagged my dress & congratulated me since this was my graduation dress. Anyways, this was one of the best customer service experiences I've ever had. It makes a difference having genuinely nice workers. Thanks again Blue & Sarah :)

After having had to return many pairs of shoes that I ordered online I came here(you really need to try items on in store, especially shoes). Sales associate Li•• was ever so helpful and I was I was able to find another shoe which was much more suitable for my lifestyle here both in Honolulu and inTokyo. I bought several pairs of loafers made by a local brand called Olukai. This brand is super comfortable, light , durable, and reasonably priced especially for the quality of their sandals and shoes. I tried them on not realizing that they were the same brand as the sandals I walking in with (I have them in each color). I then ordered more color’s online. This is the best place on island to shop for shoes indeed. It is clean and the atmosphere is comfortable and spacious.