Ruidoso Trading Post

I love the products however I have received an order and the stone in my ring was broken. I cant seem to reach anyone by email or phone. So lacking in customer service for sure.

Apr. 2024- I had to add an update to last yrs review. I brought a friend to see the shop. My intent was to add a few more items to my collection. This was the worst experience after last years visit. I had asked 2 people to help me. ( there where 4 CUSTOMERS IN THE ENTIRE STORE just looking) The first girl never came to see what I wanted to look at. The second girl did come to help, but in the middle of her showing me a few items, she just walked off and sat down. I intended on getting a pair of 120$ earrings but wanted to see the other items. She never returned but felt talking to a sales girl and unwrapping merchandise was priority so, I left. In another shop, I relayed my experience. The clerk told me that it is a very common occurrence. They can be very rude to customers and can care less about them. Year previous review: Service excellent. My ring did lose a stone in less than a month. Looked to be a return that was sized poorly. Was not expensive, but the bracelet I got is of a higher quality. This really is the best stop if you like American Indian Jewelry. PS update yr later. I am not sure if I will return after the experience. My friend said the girl waiting on her turned her completely off with her attitude, and she promptly left. Now a very weak 3 stars.

This place has mountains of jewelry ranging from very cheap to musium pieces. Staff was friendly and welcoming. Also some fun souvenir type things.

Love this place.

They have the cutest music boxes!! And such sweet staff:)

WARNING!! READ ENTIRE REVIEW!!! I spend thousands of dollars here a month and I always have an issue. Their website is a joke. You can’t find anything on it because you can only search one word and even when things come up it will only show a few when there’s hundreds. I think the owner thinks if you have to look through the thousands of items you’ll buy more. It takes me literally an entire day to find what I’m looking for. Descriptions are lacking any measurements or sizes and more that you need. Every order I place has issues. The rings are the wrong size, the items are poorly made and 99% of the time the turquoise is not real!! It’s block turquoise. There’s always something missing in my order and right after I put an order in they refund several items because they aren’t in stock!! How difficult is it to remove items that are sold out!! I’ve left a message for the owner more times than I can remember and he NEVER returns your call. The staff is rude and it’s almost impossible to get a return call. This is the worst run company I’ve ever encountered. As you can see in the reviews most people feel the same. RUN DON’T WALK AWAY FROM THIS PLACE!!!

Love RTP! Came across RTP on TikTok. I have since downloaded there app, and look fwd to the lives. Arnold, is great at explaining every individual piece. I have purchased a 6 strand green turquoise necklace, and a stunning bar necklace 🩵both are beautiful in person! Thank you RTP for have having such great prices.

Huge amount of jewerly. Me and my wife went to pretty much all the stores around, and no one had a better variety of rings, bracelets, necklaces, etc... and so acordarle, you can find gifts and souvenirs from $5.

We ordered a $1,000 necklace from them and revived the item and it was great! My wife tried it on and the weld to the necklace broke. We sent it back and was told they would fix the item and send it back. We were told they were getting ready to ship it out and it was fixed. We are currently in the middle of moving and need to change the address they need to send the necklace too. We’ve called 7 times and everytime we’re told they can’t help us the person is out and other excuses. I called again and was left on hold for 27 mins then the call ends just in time for them to close!!! I’m not asking for money back, I’m not asking for a new item, I ordered another item in between all this, it could take a year before I get it back I just need to change the address and this has been the worst customer service I’ve ever had experienced.

I bought a necklace from them & received the wrong item. I reached out several times to get the mistake corrected & was ghosted every time. So disappointing considering the necklace I received is not even close to the same value as the one I bought. They want your money but won’t take accountability for a mistake they made. I understand it happens but completely ignoring the situation looks so bad on their end & is ridiculous. I’ve heard this has happened to several people. You are better off taking your business to somewhere else that actually cares about the value of their service!!!