Staples

Great service!

Excellent product, great price

The service at the Paramus Rt. 17 Staples was phenomenal! They greeted me and helped me to easily locate the items on my list. They also highlighted the sales and promotions underway and walked me through designing custom wrapping paper for the holidays (which was amazingly easy to create and was ready within a couple of hours). I highly recommend this store and its printing services!!

Honestly, this deserves zero stars. The staff here are miserable and extremely rude. First encounter: I came in to get a passport photo, and the two employees were openly arguing with each other right in front of me. Completely unprofessional and uncomfortable as a customer. Second encounter: One employee was especially rude. When I asked if they could print my documents, she sarcastically replied, “Yes, this is a printing service.” When I followed up asking if they could help with a specific request, she said, “Yeah, not today.I’m busy.” I don’t understand why this location can’t be run like other Staples nearby, where staff are actually helpful and respectful. I get that things happen maybe you’re short-staffed or having a bad day but if you truly hate your job, that shouldn’t be taken out on customers. I can’t believe what people in the area have said about this location is actually true. The customer service here is awful

Buried amongst the reviews obviously posted by friends, family, and corporate to the Staples Google Review page, you will find nuggets of truth, where actual customers share their actual awful experiences with customer service. What is the point of having a shipping center if you refuse to take literally any package? When I entered the store with two packages and approached a gentleman for assistance, he practically waved me away, lamely suggesting the lady at the shipping center may be able to take the package. Makes sense. When I took my two packages to the shipping center, the lady working it had just finishing telling a customer she couldn’t take her (tiny) package because there was no more room in the box. There was room in the box. When I asked for assistance, I received the same answer. If Staples truly has a quota of filling one box with customer returns per day, which I strongly doubt it does, it truly shouldn’t even be in the business of returns, especially after the holiday season, when returns are at a high. Comically, Staples sells boxes for $3, and they act like they are in a global box shortage. I don’t go to Staples expecting to be massaged, but when Staples advertises returns, and people are made to feel like trash for asking the lady behind the counter to assist with their returns, something is up and people should know. Avoid at all costs and take note of the ample fake reviews.

Good spot on 17N - went to get some toner and they have both options available. The magenta I bought was faulty (pink powder leaking everywhere) so I took it back the next day and they promptly replaced it. Now I have working toner and I will be sure to be back to this Staples when I need something else and when it’s on the way. Thanks Staples!

Staples provided a great print job the same day for a good price. I needed to phone to get help on the website, so someone quickly walked me through the steps, which I could then replicate for several projects. The guidance was needed since some terms on the website were not familiar to me. While making those clearer would be good, the fact that I could get a human to quickly help me out make it all work out great.