Cash for Gold USA

5 star review

Excellent experience. Quick and easy.

Worked with Jon, excellent customer service, I sent them silver heirlooms, they paid for the shipping, we made a deal and they are mailing me a check. I am very pleased with their offer, and no pressure. Happy customer

Nicole was especially helpful with my my gold selling experience. She kept me informed and the whole transaction was quick and easy. Will use them again in the future.

The overall respect and kindness and patience of this company and the person who was so kind and understanding of my frustration with weather delays and they were so patient and kind with me. I am so great full for them. I am going through a lot in my life and I can be sometimes inpatient and let my frustrations get the best of me and they were patient, kind,and understanding through it all. I'm forever grateful and pray that many blessings will come to them. God bless and thank you for everything.

I sent my 18K gold to CashforGoldUSA for evaluation, and they offered me $317.20, which included a 10% “bonus.” That means the actual base offer was only about $288.38, well below the true market value of my gold. They also based their offer on a lower weight than what my item actually weighed. This is extremely concerning and appears to be a clear case of false advertising and deceptive business practices, especially given their claim of offering the “highest payout in the market.” After I declined the offer, I continued to receive automated promotional texts saying they would “beat competitors’ prices by $100” and encouraging me to send in items they already had. These unsolicited messages felt misleading and harassing,and may also fall under deceptive marketing practices. The sales manager assured me my gold would be returned through FedEx with full insurance coverage. However, the tracking information showed it was actually shipped through USPS Ground, which only includes up to $100 in insurance. Their website explicitly states that items are insured for up to $5000. This is a blatant misrepresentation of insurance coverage and could constitute consumer fraud. Below are screenshots from the manager’s email confirming that my package would be sent via FedEx, along with the actual USPS tracking showing otherwise (note the insurance amount). I also have written proof from the manager admitting that their offer prices include “overhead costs and fees,” meaning they reduce customers’ payouts by charging for their own business expenses. This directly contradicts their claims of providing the highest payout and further supports evidence of misrepresentation and unfair trade practices. When I questioned their “highest payout” claim, the manager admitted it only means they try to be competitive after fees, not that they actually pay market value. That admission alone demonstrates false advertising and intentional misrepresentation. As of now, I still have not received my items back and remain deeply concerned about the safety of my property. Based on my experience, I believe CashforGoldUSA has engaged in false advertising, misrepresentation, deceptive business practices, and potential consumer fraud. I strongly urge anyone considering this company to proceed with extreme caution and be fully aware of these serious issues.

Highly recommend using them! The process is so easy and simple. I felt like my valuables were safe and I knew what was happening every step of the way. Fair offers were made and the remaining items they did not buy were returned in a timely manner. Awesome service and so smooth. Would definitely recommend and use them again.

if I could leave a negative review I would! this company Stole from me and has now ignored my contacts! I sent my goods into this company based of reviews which are obviously paid for! when I receive my "offer" I choose to deny as I knew my material was far more than even close to what was offered! I was never offered or shown any analysis for my materials! once I denied the offer I waited for my material to arrive! when "my package" arrived it was a steel 3" door hinge! I'm not sure what they are trying to pull but there is very clearly theft going on with business! I will be filing police report as well as complaints with BBB! attached are pictures of what was sent verse what I received in return!

I had a great experience and absolutely recommend this company for an easy, safe and quick way to exchange gold for cash. I did my research when deciding how I wanted to go about cashing in my gold jewelry and pieces. I looked to pawnshops, that give much less, and local buy gold / diamonds etc, that require making an appointment during working hours . I turned my attention to online buyers and made the choice to use this company. I received my pack by mail within 2 days. Packed up my gold in the pack they sent using the label they sent. I chose the USPS that took 2 days to arrive. You can chose a quicker option with fedex I personally went with the USPS that took maybe a day or two more. My gold was insured as it traveled. I was kept informed every step of the way by text. I knew excatly where my package was and when it arrived. Was told it would be 24 hours to get my quote. It took much less, by morning it was ready to veiw. I had a technical issue on my end, my phone glitched when attempting to approve and chose paypal. I decided to call to correct my error and check how to rectify. I'm glad I did. John helped me out. I was offered my original asking price which was a nice suprise. Of course I accepted it. John was able to continue my paypal preference for payment. He sent it through and informed me it would be 2 to 3 hours to see payment. Great! Again, they really suprised with my payment being available in less than an hour. All in all, my experience has been more than positive. They exceeded my expectations. Customer service is top rate. I can't say enough about the help received by John. This was absolutely the best choice to receive the most money for my gold and save me valuable time. It was such a simple and easy process.

Updated. After a little back and forth we came to a fair price for both parties. Thanks drew for helping to close out this transaction.