Homestead Pawn & Coin Shop

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3 star review

I have done business with Homestead Pawn and Coin and other Pawn Shops in the South Dade area for years that included pawning and purchasing jewelry.. I am done with Homestead Pawn and Coin on Washington Ave.....I pawned two bracelets, a diamond tennis bracelet and a two tone bracelet that was pulled out of pawn and placed on layaway...I was called to come and pick up my items.....I came down from Georgia and my tennis bracelet was gone but the other bracelet was there..I waited for 2 hours as they said they were looking for it..I even asked them to look a little longer which was like 30 min more due to it showing that it was still there.....I was given a letter stating that if they find the bracelet I can purchase it back at the price that it was sold to me...Ok all the years I paid interest and the bracelet was high end so what about replacement...I have called over 30 times to speak to Anna being that Anna gave me the letter....no response..I have left numerous messages ...No response...My number is in the computer....No contact....When Jr and the other crew was there, my jewelry never disappeared and the interactions were always professional..If you left a message, it was returned and in a timely manner...I never had a problem...I have had some very nice and expensive items placed there.... I never experienced such poor customer service and disrespect...That’s blatantly how I feel for the first time considering all the years that I have done business with Homestead Pawn and Coin......It’s been over a month now ....There has been no follow up and no resolution...At this point MY calls have ceased....

Great place to shop ! Best customer service , Friendly staff never had an issue , Highly recommend .If you’re a coin collector Ask for Nico he’s knowledgeable about coins I even got a free coin as a gift during a promotion with my coin purchase I have been back many times since !

treated me like a drug addict because im skinny as hell ( i have cancer). offered me HALF of spot value for an antique gold coin.

Good prices, friendly staff Ruben and Nico were very knowledgeable of their inventory and helpful in the transaction

When I tried to negotiate they actually increased the price of the product on me. Went from 75$ -100 then to 120. With no explanation.