Sanctuary Metals

Thank you for your response. We acknowledge your stated commitment to fairness and transparency, which remains our objective as well. On December 10, 2025, we placed an order with SM for ½-ounce Australian Silver Griffin coins. On December 11, 2025, we contacted SM via telephone and text message to cancel the order pursuant to value-versus-cost concerns. The spot price of silver on December 10, 2025, was $48 per ounce. SM charged $170 per ounce, calculated as $85 per ½-ounce coin, for a total of 576 coins. The intrinsic silver value at spot was $14,244; the total amount paid was $48,960. This reflects a markup exceeding 170% above spot value. SM was notified of these facts, which are fully supported by invoice documentation. Based on these verifiable figures, our statements are accurate and not misleading. SM has alleged that our postings contain inaccuracies; however, no evidence has been presented to substantiate that claim. We maintain that all statements made by us are truthful and supported by documentation. SM has further alleged that we engaged in a “coordinated effort” or posted reviews under aliases. This allegation is false. Only Jim and Virginia (Ginny) Harrison authored the postings in question. Publicly asserting otherwise constitutes a false and defamatory statement. We expressly deny any coordination with third parties and object to being associated with unrelated reviews. With respect to SM’s “Key Clarifications,” the financial discrepancy remains undisputed. Even following subsequent increases in silver prices, our cost basis remains materially above market value. As of 5:00 PM EST on February 2, 2026, spot silver was approximately $79 per ounce. Our purchase price of $170 per ounce results in a differential of $91 per ounce, totaling $26,208 below our cost basis. After an extended period without response from SM, we were contacted by Luke Losinsky and presented with a proposed Release Agreement. The proposed agreement was unilateral in nature and provided protections solely for SM. It required removal of our reviews and return of the metals in exchange for a future payment of $50,000, without escrow, third-party oversight, or reciprocal assurances. Given the circumstances, reliance on such an arrangement is unreasonable. Additionally, we will not agree to provisions restricting truthful statements regarding our experience. In response to SM’s stated willingness to repurchase the metals, we submitted a conditional counterproposal on January 28, 2026, reflecting reasonable and equitable terms: 1. Identification of the specific metals currently in SM’s possession and those in our possession. 2. Use of a mutually agreed-upon independent third party to facilitate the exchange of funds and metals. 3. Upon confirmation that the third party has received both the $50,000 and the metals, we will update our reviews to state that the parties reached a mutual resolution, subject to verification by both SM and the third party prior to release of funds. Any assertion that our actions are motivated by bias toward SM’s religious identity is false and unsupported. Our claims are based solely on documented facts, contract performance, and the material disparity between price paid and market value. Our intent is limited to obtaining a fair resolution and being made whole. We await SM’s response to the conditions transmitted on January 28, 2026. Sanctuary Metals scammed us by using false information regarding the value of the precious metal coins and overcharging by 171% of the value after agreeing to a 2 1/2 % markup. They refused to honor the agreement regarding their return policy. They have recently contacted us after 4 weeks of no communication offering a document of release which needs to be signed in order to receive our refund. We are awaiting a phone call from Luke to go over the contract with us. Buyer Beware!

Fast responses, honest answers, and professional support from start to finish. My metals arrived exactly as described. Highly recommend.

Robbie helped me with my IRA. I’m very happy with my returns and the Canadian coins I purchased have made me over 45% returns this year. I just sold back all my Silver coins and the cash went back into my account in under 24 hours. I’m very happy and will purchase again when the market calls for it! Make sure you ask to speak with Robbie he is very smart!

Answer to owner, You never offered me more than my 50,000 dollars. The coins you sold me is still valued way below the 85 dollars each. Everything I have posted is true. Please don't play the religious card on me and everyone else.i am still waiting to here from you about my conditions. I can explain them Sanctuary Metals ‘Bait & Switch’ William Durant and Luke Losinsky ARE the ‘Bait & Switch.’ I talked with Durant and placed an order for 8.25 one-ounce gold bars and 235 one-ounce silver bars. Wired $50,000 on December 10, 2025. Durant passes me off to Losinsky, who identifies himself as the CEO of Sanctuary Metals, LLC. Losinsky convinced me to buy specific coins which he claimed were worth $4,000 more than the $50,000 I had just sent. He quickly rushes me through a sales agreement. I signed the document. Immediately, I research the coins (1/2-ounce Australian Silver Griffin) and found that my $50,000 investment was worth less than $15,000. I called, texted, and emailed to cancel my order. Luke said the order had shipped to my home. I will spare the details; however, he lied to me upfront about the value of the coins, and he refused to honor the 7-Day cancellation policy outlined in the Sales Document. At the present time we are reviewing the articles in the Sanctuary Metals Release Agreement and have sent him our conditions of release and refund. Sanctuary Metals has my money, and they are in possession of a portion of the metals I purchased. Based on my experience, my advice to anyone wanting to purchase precious metals RUN as FAST as you can from Sanctuary Metals, William Durant and Luke Losinsky!!!

I had an outstanding experience with Sanctuary Metals from start to finish! The pricing on their metals is incredibly competitive, and I was thoroughly impressed with the transparency and value they offer. But what truly made the experience exceptional was the customer service. Luke, the metals expert I worked with, went above and beyond to assist me with all my questions. His knowledge was incredibly helpful, and he took the time to explain everything in detail, ensuring I was fully comfortable with my purchase. It’s rare to find such attentive and knowledgeable support, and Luke made the entire process seamless and stress free. I highly recommend Sanctuary Metals to anyone looking for quality metals and top-notch customer service!

I recently purchased gold and silver through Sanctuary Metals, and the entire experience was outstanding from start to finish. Their customer service is truly exceptional. Every representative I spoke with was knowledgeable, patient, and genuinely committed to helping me make the best decisions. They took the time to answer all my questions and provided clear explanations without any pressure. The pricing they offered was highly competitive, especially compared to other dealers I researched. I felt confident that I was getting both great value and top tier service. The ordering process was smooth, efficient, and completely transparent. My metals arrived exactly as described, securely packaged, and right on time. Sanctuary Metals clearly prioritizes trust and long-term relationships, not just one-time sales. Their professionalism and integrity stood out at every step. I will absolutely be purchasing from them again in the future. I highly recommend Sanctuary Metals to anyone looking for a reliable and customer focused precious metals dealer.

Recently my son told me I should invest some money in Gold and Silver. We both went online to find a company that would help us un understand how to invest in physical Metals. After talking to some gold firms we found online we decided on Sanctuary due to their no minimum policy for IRA's and competitive pricing. We also found that they were not pushy like some of the salesmen we spoke to when doing our research. I ended up rolling a percentage of my ROTH IRA and William Durant, Luke Locinsky, and Andrea Freda were quite helpful, I recommend Sanctuary Metals to anyone who looking to add metals to their portfolio, Easy, fast, and great service.

My time and experience with Sanctuary Metals was pleasant and informative. Their commitment to customer service is outstanding, and the entire team was knowledgeable and professional throughout the process. Luke, William and Andrea were especially helpful. They made my transitions from Traditional & Roth seamless into two self directed IRAs, simplicity and worry free. They took their time to explain everything clearly and answer all my questions. They managed to inform me what their thoughts and suggestions were before making the transactions. Keep up with the good work!