West Valley Pawn & Gold

5 star review

Very friendly service

5 star review

5 star review

Thanks so much to Celia and Ty for making me feel like a valued customer from the moment I walked in. Ty helped me pick out the perfect piece of solid gold jewelery and Celia gave me an awesome price for it. Before leaving with my purchase, Ty polished and cleaned it up very nicely for me. I'll definitely be returning! Thanks again!

This place is my all time go to. They’re very knowledgeable, friendly, courteous and fair. They call and text to notify you when your payments are due, have given extensions for missed payments, and even work with you after having a lapsed loan agreement wether that be starting a new agreement with paid interest, holding your item until it’s paid in full, or allowing you to place it on layaway! The options are endless here and really shows they care about the customer and their prized possessions.

I thought I did this months ago... I was looking for a new (to me) pistol, smaller than my .45, for a better compact carry. I was really happy another Springfield was available in a compact 9mm. Even better, it came with its original case and an extra, extended magazine! The gentleman who helped me was quick with all the info needed, which allowed me to leave with my pistol that day, as I've always gotten to do. Custom service is really important to me and I was handled pleasantly sarcastic, which is always how I roll! So there was great conversation during the duration of my visit! I'll be back... Not a threat 😹

I went to West Valley Pawn & Gold/Phoenix Title Loans to get a title loan on my car. Rosanna was most helpful and took care of the process promptly, professionally and efficiently. It was a pretty seamless process. All of the financial terms were clearly explained to me before I left the premises. It was a very positive experience. Great customer relations skills.

had an excellent experience with Title West, and Celia in IA made the entire process smooth and stress-free. From the moment I walked in, she was professional, knowledgeable, and genuinely focused on helping me—not rushing me or pressuring me in any way. Celia took the time to clearly explain all my options, answered every question I had, and made sure I understood the terms before moving forward. The process was fast, straightforward, and handled entirely in person, which I really appreciated. I felt respected and confident the whole time. If you’re looking for a title loan company that is honest, efficient, and treats customers with professionalism, I highly recommend Title West, and I especially recommend working with Celia. She went above and beyond.