CoinZoom

Great app. Very easy to manage my account!

Very reliable and low fees. Great for beginners!!

I've experienced good results so far.

I really enjoy my Black Card and my savings. One of the best cards anywhere. Coin zoom is the best

A case study in how not to treat your most loyal users I have been part of CoinZoom since day one, well before the launch of their native token. I was the first non-employee or executive to hold over 1,000,000 ZOOM tokens, one of the company’s largest long-term holders, and a top affiliate responsible for significant user referrals and growth. I have been highly visible and active in the community for years. Because CoinZoom’s onboarding process is objectively more complex than nearly every competing exchange, I have personally conducted countless onboarding calls to prevent new users from abandoning the platform. Without this hand-holding, most would not complete funding and would leave for competitors. This is not opinion, it is observed behavior repeated for years. I have consistently provided both positive and negative feedback to CoinZoom. When negative, it has always been: Specific Respectful Based on real user experience Accompanied by clear, realistic solutions Recently, I once again raised a long-standing onboarding issue, one I have reported multiple times over several years. It has never been fixed, never acknowledged as being worked on, and yet materially prevents new users from funding accounts. The solution is straightforward and realistically achievable in days, not months. To ensure clarity, I provided: A written explanation A proposed solution A screen-recorded video showing the exact user experience The response from a CoinZoom employee, Fiona, was deeply concerning. Instead of engaging with the substance of the issue, she: Claimed the feedback was “disrespectful” without identifying a single disrespectful statement Accused me of lying, asserting the video evidence was not real or “not representative” Refused to answer repeated, direct questions asking where I was allegedly disrespectful Responded to clarification requests with: “I’m not going to play those games” I offered to: Take the discussion private via email Hop on a one-on-one call Participate in scheduled monthly feedback calls from active users in the field All were refused. No alternative contact, escalation path, or resolution process was provided. Shortly after, I was banned from the official Discord, a channel explicitly described by CoinZoom as a place for community feedback, solely for raising persistent product issues. Since then, CoinZoom has publicly alleged that I was “abusive” and “disrespectful.” This claim is demonstrably false. I have repeatedly requested one single quote showing abuse or disrespect. None has been provided. Other community members have publicly stated, verbatim, that they saw nothing disrespectful and were troubled by CoinZoom’s handling of the situation. This experience explains a great deal. No legitimate company: Punishes loyal users for identifying friction that blocks growth Conflates product criticism with personal abuse Refuses private escalation while accusing someone publicly Silences feedback instead of addressing it If this is how CoinZoom treats one of its earliest adopters, largest holders, and strongest advocates—someone actively helping onboard users—how should a new customer expect to be treated? Imagine Apple, Google, or Microsoft banning a major stakeholder for calmly documenting user-experience failures and proposing solutions. That would be headline-level corporate misconduct. The conclusion is unavoidable: CoinZoom does not lack feedback—it lacks willingness to listen. Growth stagnation makes sense when systemic issues are ignored and messengers are removed instead of problems. For these reasons, I can no longer recommend CoinZoom. There are exchanges with simpler onboarding, clearer communication, and leadership that understands feedback is an asset—not a threat.

Was good for the most part. Sometimes cant use debit card. Seems it only allows 500.00 at a time which is a little dis satisfying when you want to purchase larger amounts.

It was a great experience, receiving the Coin Zoom debit card , it’s good for our online forex and crypto currency Business because some of us cannot use our bank card to buy cryptocurrency , so thanks for Coin Zoom 👍🏼

I love the coin zoom app! Show me a platform that lets you use crypto and fiat with the issued debit card all while earning 5% back in zoom token! It’s awesome!

My friend was sending me $2200 to my wallet. I had a negative balance of $85 which I sent to coin Zoom they promised in 3 to 5 days that I would receive the $2200 and now it’s been two weeks and I haven’t heard a word from them. I’ve text them and they have not text me back except to say that my refund has been processed. I’m very frustrated with this company and I’m frustrated by them not replying back to me when I’ve asked them to reply several times.

Coinzoom is an excellent crypto platform. I have been a customer since the beginning. They are transparent and have a clean looking site and app that is easy to navigate with all transactions. The fees are fair and support is incredible with responsiveness, understanding and follow through. They are perfect for beginners in crypto and I'm proud to refer them and do a review.