Castle Gold & Silver Exchange

If you want to buy or sell from people who really know their stuff, come here. They have a seasoned watch maker on staff and an apprentice. The employees have decades of experience between them on coins and bullion. They constantly have new watches and jewelry coming in so it's worth going frequently to spot a new favorite.

Called before hand to sell gold necklace, was told over the phone that my gold necklace was worth 900-1000. Upon arrival, woman stated they do not give prices over the phone, even though she did. She then proceeds to tell me the chain is only worth 600 of gold. Immediately left and went to the place down the street where they gave me 912 dollars. Poor customer service and lady beyond disrespectful. Do not take your jewelry unless you want to get scammed.

An impromptu and much-needed trip: brought my five watches and they were all re-batteried in under ninety minutes! Staff was very knowledgable, professional and attentive to me and the other customers! One more watch to find, and I will return! Thank the previous customer who said he/she brought in a bunch of watches (too) and got impeccable service!

Went in with three watches, two that needed repairs and one that needed its battery replaced. The woman completely misunderstood what we were asking for and made an incorrect repair on one watch and said there was “not much she could do” for the seemingly simple other repair. She also was unable to replace the battery in the third watch for some reason which she did not explain. This all took quite a long time and ended up feeling like a complete waste of time and money. It is hot and humid in the store and other clientele made the experience unsettling and uncomfortable.

Visited here 3rd February to replace a watch battery. Angelo handled the replacement quickly and with a smile. The store was clean and well appointed. Lots of unique and interesting jewelry. Appreciate the warm vibe here. Also, appreciate that it's a Christian business. The superb and gentle customer service has won me as a customer for life.

The staff and service was EXCEPTIONAL. I highly recommend them.

1 star review

Great place, fair and kind.

I recently visited Castle Gold and Silver to sell a few pieces of jewelry, and I couldn’t be more pleased with the experience. The staff was friendly, professional, and incredibly knowledgeable. They took the time to explain the appraisal process and offered me a very fair price—much better than what other places had quoted me. The shop itself was clean, secure, and welcoming, which made the whole experience feel safe and comfortable. I really appreciated how transparent and respectful they were throughout the entire transaction. I highly recommend Castle Gold and Silver to anyone looking to buy or sell jewelry. I’ll definitely be back to shop their beautiful and unique vintage pieces!

Courteous, kind, and fast with reasonable prices. It was easy to fit in with the rest of my errands. Note: it's very secure store and they have to buzz you in and out. Hollar if you want to be let out and they're distracted.

Just had a wonderful experience at Castle Gold and Silver Exchange. I have a vintage Hamilton Aoutmatic self-winding watch. It had become balky, seizing up for no apparent reason. I had this watch repaired and cleaned at Castle a few years aho, so I brought it in for another repair. They took the watch into the back for the watchsmith to inspect and diagnose. He found a loose screw that was binding the action of the watch. He tightened it back and reattached the back plate at no charge to me. I am now a lifelong customer at this establishment.

I had a great experience at Castle! I recently became interested in collecting coins. I came in close to closing time and they were quite busy. They still took the time to answer my questions and show me several nice pieces! They were all very nice. Especially the patient lady who helped me. I ended up making my first purchase there! I highly recommend them and I will be back soon!

We purchased a ring on December 17th and paid in full, including nearly $300 for resizing. We were told it would be a quick turnaround. Here we are on February 4th with no ring, no call, and no clear update. We have made multiple trips to the store and were repeatedly told “another week.” Phone calls often go unanswered, and when someone finally did answer, we were told the store was closed and that they couldn’t help us and to call back the next day. This experience has been extremely disappointing and unprofessional, especially considering the amount of money paid and the length of time we’ve been waiting. Communication has been poor, and we still do not have a clear timeline for when the ring will be ready.