Louis Vuitton Paramus Garden State Plaza

The women that helped us seemed very uninterested compared to the people working around here. Almost as if we were a burden which is unfortunate

Adam was amazing! Very down to earth and has amazing customer service skills! Showed me everything without even asking! He also is very well put together and is an exceptional ambassador of the brand!

Hit or miss with this location. I bought a couple of gifts here in the past with a wonderful sale associate (I think he’s gone now), always treated me respectfully and kindly. Some of the ladies there don’t even acknowledge your presence. There were only a couple people in there including me and this one sales associate looked me up and down, stared at me in the face and went back to texting on her phone. Are you kidding? She looked at me like I was wearing a trash bag dress. So judgemental…. Just because I’m not decked out in diamonds doesn’t mean I don’t have money. No commission for you! Service at this location has plummeted significantly and sales associates need to get proper training. I was going to purchase a purse for myself but I’ll be taking my business elsewhere.

Horrible service. Our dog chew the handle of a brand new bag (Spring 2025 collection). Some agents told us they could fix the bag, some said the collection was already over after 3 months, some told us they were waiting for the replacement parts. They gave us the run around for 5 months. Finding out that bag never left the store for repairs…. Never louis vuitton ever again.

My experience was the store in Garden State Plaza. I had a very disappointing experience at Louis Vuitton. Unfortunately, the level of customer service was far from what I expected from a luxury brand. The manager was especially unprofessional—she was rude, dismissive, and did not give me the time or respect a customer deserves. I felt rushed and treated poorly, which made the experience uncomfortable and upsetting. I hope Louis Vuitton takes customer service more seriously, especially at the management level.

The BEST Louis Vuitton store location out there! My father and I both always have an excellent experience on each of our visits coming to visit the store manager, Katie, who is always super welcoming, friendly, and amazing to have a conversation with. Herself, the client advisors, and the team expedites and makes each of my purchases fantastic! I look forward to each of my future visits to this store and appreciate each of your time! Thank you all always for an outstanding luxury retail experience!

This is the feedback I sent to Louis Vuitton corporate: I am writing to share feedback regarding recent experiences I had while attempting to return an item at two (2) different Louis Vuitton store locations, today, Thursday, January 22, 2026 in the 2 p.m. hour. the Hackensack, NJ store, I was informed that a system failure prevented a return from being processed.  While I understand that technical issues can occur, I was disappointed by the tone and overall manner of the interaction.  A male advisor was first assisting me and a woman appeared without greeting and started to take over the transaction. She then said the computer froze and I could come back later or return to the point of sale, which was out of my way at the time. I wondered if a purchase was being made, would the effort have been made to unfreeze the computer?  I felt that the representatives went out of their way to make the situation uncomfortable rather than attempting to be helpful or reassuring during the inconvenience.  The security guard present seemed extremely interested in my transaction and subtly hoovered, but not so subtly watched me - which, in my opinion, was unnecessary.   I was at the register, not observing or around products or merchandise so stealing would have been unrealistic. Following this, I visited the Garden State Plaza store in Paramus, NJ to complete my return. I was initially greeted by a sales associate who appeared to be assisting me; however, without any transition, explanation, or indication that she would no longer be able to help, her attention was diverted to another client. This left me unsure of how to proceed and made me feel overlooked.  While I understand purchases are commissioned based, there was a way to accommodate me, who arrived first and already established my need and informing the possible purchasing client she would be assisted as well.  I've made multiple purchases with Louis Vuitton over the years and with rising costs I've come to expect a certain experience when I interact with representatives of your company.  The interactions today fell sort of that standard.  I hope this information is helpful and can be used to improve future customer experiences.  Thank you for taking the time to review my concerns. I would appreciate any follow-up you feel is appropriate. Sincerely,

Great Experience at Louis Vuitton Paramus!!!! Recently visited this store for a perfume refill and had an amazing experience! The staff was very cheerful and helpful throughout my visit. Excellent customer service and beautiful store. Highly recommend!