Excel Pawn & Jewelry

Great loan amounts great service and great prices

5 star review

3 star review

I whent in to get a chain priced today and the older balding gentleman was aggressive and very unwelcoming. He looked absolutely miserable like he was angry at the world. He grunted at me then asked what I wanted for it in a hostile tone. I was honest with him telling him that I didn't know its actually value due to it being a gift from an ex. He looked at me irritated & within 2 seconds offered me 30 bucks. I took my chain & said I couldn't let it go for that low. Id been offered 150 already by a coworker so 30 was a no go for me. This clearly upset him further because he whent red & looked very upset. I then turned & walked over towards their electronics section & was gonna purchase a switch 2 or a vr setup for my xbox if they had either options. All of a sudden I hear "it was probably stolen anyways." When I turned my head & looked at him the gentleman & his coworker who had 2 customers where all staring at me after after the staff made his comment. I left immediately because my blood was boiling & i was extremely embarrassed. To treat a customer like a criminal because your having a bad day or maybe your just a negative person but either way dont take that crap out on your customers. Even when he low balled me I was respectful & was still gonna purchase items until I heard his extremely rude comment. This treatment made me look at your reviews and it looks like a commonly repeated practice thats being allowed by this pawn shops owner to be disrespectfull verbally to their customers. My buddy just told me that him and his grandmother both have been treated rudely here as well for being people of color. Definitely the well if you dont like it here dont come here kinda people. You know exactly the type im talking about. So dont.

Bought the best, sharpest and most unique knife here. The knife called “Devils Elbow” cut my thumb immediately upon testing the blade so I bought it and now it’s my favorite box cutter.

I stopped in today and purchased an amplifier. The employee tossed in a sander and a guitar cable to go with it. My first time here I purchased a Wii and they also gave me a game with it. Always very pleasant to work with here.

nice people unfortunately getting a job from them it's impossible either one of them has to quit or die and they give me a little money for my items. I think its best to buy stuff from them then to sell them and they dont sell paintball stuff

Very rude and inconsiderate people. They look like they don’t even want to be there. The guy that works there told me “he’s wasting his time” very unprofessional. Anyways, I went to The pawn shop off canterberry road. SO PROFESSIONAL AND KIND. THAT IS A BUSINESS!! I don’t suggest excel pawn America. I pray those guys find some happiness in life

I was in this store yesterday to buy audio equipment. Great selection. I choose a pair of monitors for purchase and headed to look at midi controllers. While I was checking out a keyboard I was interested in, I heard the people behind the counter make a racist comment so I took my money and left. It's worth noting that neither of them spoke to me while I was in the store. If yesterday was a day where business felt slower than normal, maybe look into the image your employees project.