Precious Metals & Gems Inc

My husband and I has trusted Precious Metals almost two decades now, for our jewelry and coin purchases. Quality choices and designs along with fair pricing and customer relationships. They will always be my Go To for my jewelry and coin needs. Featherston

Instant response through text, sent to voicemail on phone after 50 minutes waiting. Took a different shop two minutes to clarify the same system they probably use, which I called after another hour and a half of waiting. AI had also clarified the description of my item right after the first call so, I don't understand how it wasn't a simple lookup and yes or no. Been here once or twice before in the past few years and gotten the same lukewarm treatment, I'd highly recommend going somewhere else.

This store is an excellent location to sell precious metals hassle-free at a good price. The staff are courteous, fair and honor their quotes amid slight changes in spot price. The collection they have is vast and interesting to look at. I'm certainly a neophyte in the trade, but if I should happen to have an interest later, I'd want to buy from Precious Metals and Gems on Metcalf.

Very disappointed in their service and pricing. I called about buying a coin, and was given a decent price, so I went in. When I got there the guy jacked up the price and told me it was because of current interest and low availability. I wasnt totally turned off yet, so I proceeded with the purchase and left. The next day I noticed the receipt said he charged me sales tax. I called around to other shops and they said there is no tax for silver and gold in KS and no shortage of inventory. So I got screwed twice! Its partially my fault for not shopping around, but I would expect a local shop to treat their customers better and not double over charge them. I would definitely not ever recommend them to anyone.

I asked folks in my community where they took their jewelry for repairs & one person mentioned this place. It is near my church, so I sent them a message before they opened for business & I got a response pretty quickly. They gave me an estimate for the requested repair and the # of days it would take. When I went to the shop, Carlos helped me and even went the extra step of cleaning the piece. The repair was done half a day faster then promised at a reasonable cost. I would highly recommend this business!

Thank you for a great experience with our young stackers!

Very fast and have always been pleasant to deal with. However, I would say do you research and call other places first and see what offers are out there. I failed to do so having worked with them a few times and their offers always beating out the competitors, so I stopped. As a single mom that's widowed no life insurance child support or inheritance you get the picture, 400 goes a long way. I don't blame them at all again my fault. Had me feeling some type of way. LOL. That said make sure to check the competition, and know what you’re doing. I recommend mission pawn, they also will share their knowledge and transparent.

Third time trying this place, absolutely horrible customer service and they are very ambiguous on pricing. They wont let you look at silver rounds because “ too much money on the table “ it’s almost as if they are inconvenienced having to stop playing in the phone to actually do some customer service. Not worth your time people.

Clearly a scam spot. I came with pure 24k gold and they low balled me Into outer space. The bewildered “salesmen” gave me some ridiculous excuse and story about how he can’t sell it for a few weeks because of how the bracelet was made. It’s a bracelet lol……it seems they only want low weight coins and whatever else….Make sure you shop around if you sell here. They weren’t even close to current spot price ….

Precious Metals and Gems offered 80% of Silver spot price on American Silver Eagles. There are plenty of Local Coin Shops in our metropolitan area that will not try to take advantage of you as a seller. With due diligence you can receive a reasonable and equitable price.

Every time I have went to precious mental they always do me right the best deal in town. I drive 60 miles just to do business with them. 5 stars.

I called the store on Friday, Jan 23, 2026, they informed me they are paying 6 to 7 under spot for 1 oz silver rounds, spot was $103 +/-, so I visited the store on today, Monday, Jan 26, 2026, the price went up on silver about 3 bucks an oz, around $106, so I was going to sell some ounces, but they informed me they're only giving 80 per oz, which is more than $25 under spot! They told me things have changed since Friday, and too bad, that's all they'll pay. I've decided to never shop there again, they are dishonest and do not care if they rip off customers. This place doesn't even deserve one star

I’ve been a customer here several times over the last couple of years, each time making a small purchase (