Naperville Jewelry & Coin Exchange

Chris is awesome! He's super helpful and very attentive to detail.

Young guy Chris was incredibly forthcoming and honest about the prices. He explained to me in detail how they do the payout even went as far as to explain to me that why the refinery they're backed up something that I didn't know. Definitely will be coming back. Thanks again!

Reviews are spot on, Chris has great mannerisms, explains everything thoroughly. Will definitely come back.

just picked up my father's ring i had in pawn, completely altered. they changed the main stone ,diamond and reduced the size of the ring. it use to be sloppy on my ring finger. now it won't fit on my pinky. totally unethical place.

I've been coming to this pawn shop for over a year now, and honestly, my experience completely depends on who's behind the counter. When Chris is working, it's a 10/10 every single time. He's professional, patient, and genuinely kind. He takes the time to thoroughly inspect my items, clearly explains how they calculate the loan or payout, and has always worked with me to get me the amount I needed when possible. Chris makes the whole process feel fair and stress-free — I actually look forward to coming in when I know he's there.Unfortunately, that's not the case with the other staff I've dealt with (usually the female employee and the older gentleman). They both tend to act annoyed or rushed, like I'm inconveniencing them just by walking in. The customer service from them is cold and makes me feel like a burden instead of a repeat customer.Bottom line: Come when Chris is working and you'll have a great experience. Because of him, I'll keep coming back — but only when he's on shift. He’s the reason this place gets 5 stars from me.⭐⭐⭐⭐⭐

This resale boutique is located in a nice area. It has cameras, locked doors, a friendly staff and offers a safe space to complete transactions. Chris and Joe showed transparency from showing weight on the scale, explaining how acid tests work to identify what metal we had, and an x-ray gun to further test metals for accuracy. We learned a lot about the pieces we had. I was able to sell several broken gold chains for hundreds of dollars. I’m sure every lady has broken gold or silver jewelry that’s just unusable. They also sell jewelry at way lower cost than retail. We are grateful and happy we gave resale and exchange a chance. I think this location can help anyone needing to help a relative, a sick pet, or catch up on bills or even set money aside for the future. Chris and Joe helped our family and gave another chapter to the items we weren’t using any longer.

I can’t say enough good things about this shop. From the moment I walked in, I felt comfortable and respected. This is a truly honest, family-owned business, and that integrity shows in everything they do. I worked with both the father and the son, and they were professional, patient, and completely transparent throughout the process. I did my homework and compared prices at other places after, and what really stood out here was not just the fair pricing, but the way they conducted themselves, no pressure, no games, just straightforward honesty. Because of how they treated me and how trustworthy they were, I wouldn’t hesitate to come back again or recommend them to anyone. If you’re looking for a place with real integrity, respect, and people who genuinely care about their customers and treat you how they want to be treated, this is it.