Decatur Jewelry & Pawn

Warm welcome every time

Awesome customer service

Great service and very helpful

Love everyone in here. Pat and Ireland do amazing as cashiers. Perry's whole crew is just outstanding

Good place

Came in to pick up my PS5 that I pawned like 2-3 months ago. The guy working back in Electronics named Connor got my ps5 and all my accessories. I asked if he could hook up the system just so I know everything was ok. When he did the controller was doing a constant pull/drift to the left. Everytime we tried to move it around it'd just pull right back to the left. Connor was amazing amd replaced the controller with a working used one. This guy deserves a raise or promotion. Thank you Connor and Decatur Jewelry and Pawn. It's stuff like that keeps a custom coming back. 🙂

This is getting to be insane around here. I would not suggest doing business with any business in Decatur at this point because it’s nothing but broken behavior. I bought a laptop out of here on Wednesday, seemed like a good deal. It worked fine for two days and then the software started to act up. As someone who works in tech I performed every reset, update, upgrade, and reinstall possible and the device is still reporting a corrupted file which indicts an issue with the motherboard at the point. Now granted they are not tech experts so instead of honoring the 30 day warranty they decided to play tech support. I’ve waited an hour so far for it to reinstall again and it still hasn’t finished and they expect me to stay at this store for $120 laptop to wait for them to try to fix it when I know they can’t. So here goes yet another place I won’t return to. Why even offer warranties at this point just state that it is buy as is because the ba warranty is a scam. Customer service is non existent in this town and the sad part is all small business owners want to cry about not having sales but this is why!!! You can’t sell your people how you want to and treat them any kind of way and think that they HAVE to deal with you.

I love doing basic with just punch on my shop here they took here my knees came here and got a TV.From them , that was broken with a home and they replaced the t v I give them five stars

Decatur Pawn & Jewelry was fantastic. I have taken in multiple watches to have links removed and batteries added to my watches. The girl I worked with was fast, efficient, and had excellent customer service. I will not hesitate to use them again!

I couldn't be happier! Decatur Jewelry & Pawn may be the most agreeable pawn-broker I've ever worked with, and they have only the highest-quality items available for purchase. The owner is friendly and willing to find common ground if you run into an issue. This visit was all about finding a replacement for my work-at-home computer: Liz helped make sure I was getting what I needed, found something that worked with my budget, and provided a used system that was 100% clean and ready to go as soon as I plugged in the power.